Client cases
These anonymised cases show how customer needs have been translated into workflows, decision material and solutions. Each case explains what the customer receives and can evaluate. Contact us to discuss a case and which reference details we can share.
- Knowledge businessEveryday AI
- Multi-unit businessSystem selection
- Service businessLeadership reporting
- Engineering organisationAI evaluation
- Head officeAI for support roles
- Software businessProduct development
- Business-critical ITSystem modernisation
- Multi-unit organisationLearning platform
- Regulated organisationExisting systems
AI support built around real tasks
The customer receives role-specific AI workflows, individual guidance and material that can be used within their own team.
The situation
People in different roles need practical support that fits their work.
How we worked
- Map tasks and prioritise use cases with employees.
- Prepare role-specific recommendations and instructions.
- Run sessions and follow up practical use.
What the customer receives
- Role-specific mappings and prioritised use cases.
- Working material and individual guidance.
What the customer can evaluate
- Use cases tried and used regularly.
- Task quality and time, including review and correction.
Relevant to your business
For leadership teams turning AI tools into shared ways of working.
Discuss a similar needCompare systems on a shared basis
The customer receives shared requirements, comparable options and a view of costs and risks to support a system decision.
The situation
Different business units need a shared requirements baseline and comparable alternatives.
How we worked
- Map needs through interviews and workshops.
- Consolidate requirements and assess alternatives.
- Prepare a recommendation and next steps.
What the customer receives
- Prioritised requirements.
- Alternatives analysis and a recommendation.
- Planning material for evaluation and implementation.
What the customer can evaluate
- Priority requirements with a documented answer or verification.
- Open questions and risks before a decision.
Relevant to your business
For CEOs, CIOs and operational leaders facing a system or vendor decision.
Discuss a similar needA shared view for the next leadership meeting
The customer receives reporting views, definitions and guidance on reading the information and following up the questions it raises.
The situation
Leaders need to understand what measures mean, where information comes from and how current it is.
How we worked
- Start with leadership questions.
- Structure reporting views and definitions.
- Prepare a reading guide and refine through feedback.
What the customer receives
- Reporting solution with an overview and explanations.
- Documented definitions and support for recurring reviews.
What the customer can evaluate
- Measures with a definition, source and freshness information.
- Preparation time and corrections needed before use.
Relevant to your business
For leadership teams that want more time for decisions and less time reconciling information.
Discuss a similar needDefine how to evaluate AI-assisted development
The customer receives a measurement framework with questions, metrics and review routines for evaluating development work and AI investment.
The situation
Technology leaders need to consider quality, delivery capability and cost together.
How we worked
- Define team and organisation-level questions.
- Describe metrics, sources, survey material and routines.
- Prepare financial evaluation models and tooling requirements.
What the customer receives
- Documented measurement framework.
- Requirements and a method for implementing evaluation.
What the customer can evaluate
- Coverage and quality of required data sources.
- Changes in selected quality, lead-time and cost measures once a baseline and measurement are in place.
Relevant to your business
For CTOs and engineering leaders evaluating their AI investment.
Discuss a similar needPractical AI instructions for recurring work
The customer receives role analyses, prioritised proposals, instructions and handover material for everyday head-office tasks.
The situation
A small head office needs concrete support across many different tasks.
How we worked
- Map tasks and prioritise applications.
- Prepare role-specific instructions and implementation material.
- Document processes and support use and handover.
What the customer receives
- Role analyses and prioritised working material.
- AI instructions, process descriptions and handover documentation.
What the customer can evaluate
- Selected tasks that can be completed using the instructions.
- Support needs, corrections and task time during practical use.
Relevant to your business
For managers making AI useful in administration and support functions.
Discuss a similar needCustomer needs that guide product priorities
The customer receives a prioritised roadmap and a way of working that connects customer dialogue, product decisions and development.
The situation
Customer needs, technical dependencies and business priorities need a workable plan.
How we worked
- Review the product, development work and needs.
- Prioritise the roadmap with the business and team.
- Turn feedback into improvements and review releases.
What the customer receives
- Prioritised roadmap and documented product decisions.
- Product improvements and an approach to continued development.
What the customer can evaluate
- Priority needs translated into accepted features.
- Delivery against plan and user feedback after changes.
Relevant to your business
For product and business leaders connecting development to customer value.
Discuss a similar needLead change across a system portfolio
The customer receives coordinated priorities, supplier management and leadership of system changes, including handover to the internal organisation.
The situation
Several systems need change while day-to-day operations continue.
How we worked
- Lead technology priorities and portfolio decisions.
- Coordinate suppliers, business teams and technology staff.
- Deliver changes and prepare internal ownership.
What the customer receives
- System changes delivered with coordinated governance.
- Priorities and handover to the internal team.
What the customer can evaluate
- Accepted changes against plan and budget.
- Operational incidents during transition and outstanding handover items.
Relevant to your business
For leadership teams delivering several technology changes with clear accountability.
Discuss a similar needA shared platform for learning
The customer receives an implemented learning platform and coordination of requirements, suppliers and user needs.
The situation
Many units need shared learning support within one workable solution.
How we worked
- Coordinate business needs and technical requirements.
- Lead planning, suppliers and budget follow-up.
- Work with the organisation on implementation.
What the customer receives
- Learning platform connected to the existing environment.
- Implementation within the agreed project budget.
What the customer can evaluate
- Use by business unit and completed learning activities.
- Budget outcome and outstanding defects after implementation.
Relevant to your business
For organisations introducing a shared tool across several units.
Discuss a similar needGet more value from existing systems
The customer receives improved workflows and support within its existing systems, covering use, data quality and operational follow-up.
The situation
Work needs to improve within established technical and regulatory conditions.
How we worked
- Map workflows, use and support needs.
- Involve users in improvements.
- Develop consistent use and data for follow-up.
What the customer receives
- Improved ways of working within the existing environment.
- Support for staff in system use and follow-up.
What the customer can evaluate
- Adherence to the agreed workflow.
- Data quality, correction needs and time for selected tasks.
Relevant to your business
For operational leaders improving work within their existing systems.
Discuss a similar needRecognise your own situation?
Tell us which decision or workflow needs attention, who owns it and when you need to move forward. In an initial conversation, we can assess the scope and the support your team needs.